Shipping & Returns
Yashmay Adventures is not doing deliveries. Customers can pick orders from Store.
Return & Exchange Policy
What is the return policy on Yashmay Adventures?
Most of our products are eligible for return and refund for domestic orders. There are some items that are made to order which are not eligible for returns. The return and exchange policy for every product is clearly mentioned on the product page.
If the product is eligible for a return, you may write to us at firstname.lastname@example.org within 7 days of delivery to request a return and refund. Only products which are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for return only can be returned.
How are returns processed?
Once you request to return a product via email or phone, the customer needs to drop the item at our store within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
You can cancel your order within 24 hours of order. Please email us at email@example.com to request a cancellation. You will not be able to cancel the order by yourself on the website.
**Yashmay Adventures reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my canceled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from. For Cash on Delivery orders, customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a canceled order or returned product?
We will process your refund within 5 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery. Please do note there are some items that are not returnable or exchangeable.
My garment does not fit me. What can I do?
If the product does not fit and you would like a new size, please request a size exchange with the customer service team within 7 days of receiving the product. In some cases, minor size and fit alterations might be available for orders placed within India. Our team will try its best to help you with any size exchanges, alterations subject to availability. In case the size you have requested is not available we will offer you the option to return the product instead.